At Child of Llewellyn, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles & all bath & body products cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us at gardendirtmanicure@gmail.com.
You may return your unused product within 14 days of purchase (except dried floral arrangements*). The buyer is responsible for shipping cost on all return items. We do not accept exchanges at this time.
Initiating a Return
Within 14 days of your order, please send an email to gardendirtmanicure@gmail.com with a return request, letting us know the reason for your return.
Once your return is approved, we will ask that you send your return to the return address on your shipping label.
Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the breakables are protected and packed securely so that they arrive in good condition.
The buyer is responsible for shipping costs on all returns, please save tracking information.
We do not accept exchanges at this time and recommend making a new purchase once your return is processed.
We cannot accept returns of our perfume products. We have sample sizes available for purchase. We suggest trying a sample before buying a full size since there are no returns.
Shipping Limitations
Please double check your addresses (especially shipping address) before placing your order. Once your order is placed it is very difficult for us to make any changes.
Please double check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed. However, if we are able to make updates on your behalf, those changes will not be reflected in your shipping confirmation email.
We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed, which we are grateful for.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages. We offer CORSO package protection at checkout, so if you package is stolen, lost or damaged, you are fully insured.
We ship with only the most reliable carriers in the United States. Once the package has left our shop, Child of Llewellyn cannot be held accountable for lost, stolen or misdelivered packages, but we still want you to have the best experience possible, so we are still here to help! Please contact the carrier that was used for your order and see if they have any insight on the whereabouts of your package. If they ae unable to assist, please email us at gardendirtmanicure@gmail.com so we can work with you on resolving this issue.
Order Cancellation
If you must cancel an order, it must be done within 48 hours of placing your order. Once the items are shipped, they can no longer be canceled. Refunds are processed as store credit only after those 48 hours.
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